General Terms and Conditions

§ 1 Scope

These terms apply to all contracts between Suppix AI UG (“Provider”) and businesses (“Customer”) on the use of the SUPPIX software-as-a-service platform (WorkPass).

§ 2 Subject matter

SUPPIX / WorkPass is a digital platform for identity, access, attendance, compliance and team care. Scope follows the booked plan (Visitor Card, Starter, Professional, Enterprise) and may include physical badges, employee app, deployment planning, internal communication (chat/calls/video), email/push notifications, documentation and industry adaptations.

§ 3 Formation of contract

A contract is formed by written or electronic order confirmation of the Provider after the Customer’s request. Demo access is non-binding and for evaluation only.

§ 4 Prices and payment

The monthly plan prices agreed at contract formation apply. Additional per-employee fees apply above the threshold stated for each plan. All prices are exclusive of statutory VAT.

§ 5 Customer duties

The Customer is responsible for lawful processing of its employees’ personal data. Access credentials must be kept confidential. Misuse must be reported without delay.

§ 6 Availability

The Provider aims for high platform availability. Maintenance windows are announced in advance where possible. There is no claim to uninterrupted operation.

§ 7 Term and termination

Contracts run on a monthly basis unless otherwise agreed. Notice period is one month to month-end. Extraordinary termination for good cause remains unaffected.

§ 8 Liability

The Provider is fully liable for intent and gross negligence. For slight negligence, liability is limited to breach of essential contractual duties and to foreseeable, typical damage.

§ 9 Brand, logo and design

All rights in software, documentation, website, texts, graphics, logos, wordmarks (in particular “Suppix AI”, “SUPPIX AI”, “WorkPass”), design system and UI belong exclusively to the Provider or entitled rights holders.

Customers and website visitors are prohibited from using, copying, modifying, imitating or disclosing logo, brand or design without prior written consent – for commercial or non-commercial purposes.

Violations will be pursued under civil law and, where provided by law, criminal law. The Provider reserves claims for injunction and damages and court proceedings.

White-label use under an Enterprise contract is only allowed within the contractual scope and does not replace the Provider’s general trademark rights in “Suppix AI” / “WorkPass” unless expressly agreed otherwise.

§ 10 Final provisions

The law of the Federal Republic of Germany applies. Place of jurisdiction is, where permitted, the Provider’s registered seat. If individual clauses are invalid, the remaining provisions remain effective.